Privacy Policy

Last updated: 28 July 2025

At AO Adult Store, your privacy matters. We’re committed to safeguarding your personal information and complying with Australian privacy laws. This Privacy Policy outlines how we collect, use, store, and disclose your information, whether you shop online, visit our store, or engage with our services and technologies, including AI customer support.

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1. Who We Are

AO Adult Store is a Toowoomba-based retailer offering adult lifestyle products both in-store and online. We use Lightspeed eCommerce and Lightspeed POS to manage online and in-store purchases. We also use AI-powered tools to streamline customer service and order processing.

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2. Information We Collect

We collect personal data in the following ways:

a. When you sign up for our newsletter:

• Email address
• Name (if provided)

b. When you place an order or create an account:

• Full name
• Email address
• Phone number (optional)
• Billing and shipping addresses
• Order and payment details (card details are handled securely by payment gateways — we do not store full card numbers)
• Account login information (if account creation is used)

c. When you interact with our website:

• IP address and device/browser info
• Browsing behaviour and purchase history
• Cart and wishlist items
• Cookie data and session tracking

d. When you interact with our AI agents or chatbots:

• Conversation transcripts
• Details required for support, order tracking, product recommendations, or completing a purchase

We do not knowingly collect or store information from anyone under the age of 18.

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3. Age Verification

To comply with Australian laws and ensure appropriate use of our website, an age verification pop-up is used to confirm that visitors are 18 years or older before accessing our products and services.

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4. How We Use Your Data

We use your personal information to:

• Process and fulfil orders
• Provide order updates and customer support
• Allow account creation and management
• Operate AI chat and voice services to assist with enquiries
• Improve your online experience through analytics and personalisation
• Send marketing emails (only if you opt in)
• Fulfil legal, security and taxation obligations

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5. Use of AI Agents

We may use AI chat or voice assistants to:

• Answer product and order enquiries
• Recommend products
• Collect customer data (name, email, address, preferences)
• Assist in account creation or order placement

All data collected via AI is securely stored and only used for the purposes outlined in this policy.

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6. Who We Share Your Data With

We only share your personal data with trusted third parties necessary to run our business:

• Delivery and logistics partners
• Payment gateways (e.g., PayPal, Stripe)
• Lightspeed systems (POS and eCommerce)
• Email marketing platforms (e.g., Mailchimp)
• AI technology providers
• Regulatory or legal authorities where required

These providers are required to comply with data protection and confidentiality standards.

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7. Security and Data Storage

We use a combination of Lightspeed’s secure cloud infrastructure, encrypted data transfer, and internal access controls to protect your data. While no system can guarantee 100% protection, we take every reasonable step to safeguard your personal information.

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8. Cookies and Website Analytics

Cookies and similar tools are used to:

• Enable website functionality (e.g., remembering your cart)
• Analyse site traffic and shopping behaviour
• Personalise content and promotions

You can adjust your browser settings to manage or block cookies at any time.

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9. Your Rights

You have the right to:

• Access the personal data we hold about you
• Correct inaccurate or outdated information
• Request deletion of your data (subject to legal and transaction obligations)
• Opt out of marketing communications at any time

To make a request, simply contact us using the details below.

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10. Contact Us

For any questions about this Privacy Policy or your personal data:

AO Adult Store
📧 Email: [email protected]
📞 Phone: (07) 4613 1005
📍 Address: 53 Russell Street Toowoomba QLD 4350